Terms and Conditions

1.   General

The present Terms and Conditions (“Terms and Conditions”) apply to all sales of products made to you (the “Customer”) in the countries listed here on the website www.modernizor.com (the “Site”), operated by Modernizor, 85, Elefsinion Str., Metamorfossi, 14451, Athens, Attica, telephone number: +302102833903, company’s registration number (GEMH): 131391101000 (the “Company”). These Terms and Conditions supersede any prior terms and conditions or any general or specific terms and conditions of the Customer. Every product order placed on the Site, presupposes the prior consultation and the acceptance by the Customer of the Terms and Conditions.

The protection of the Customer’s personal data is subject to our separate privacy policy which can be found here.

2.   Registration

To use the services or features made available on this website, the Customer will need to register. Upon registration the Customer is required to provide information about itself that is true, accurate, current and complete in all respects. In particular, the Customer must provide its real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items the Customer will be required to provide payment details. Should any of the registration information change, please notify the Company immediately at the following e-mail address: support@modernizor.com. The Company may change registration requirements from time to time.

3.   Ordering process

The ordering process on the Site consists of following steps:

  • The Customer adds the selected products in the basket; This basket does not represent an online-reservation, as the next time the Customers connects the items may be not available as they are not in stock anymore.
  • The Customer completes his/her personal details including name and billing address;
  • The Customer confirms the preferred shipping method and provides the delivery address;
  • The Customer confirms the payment method and completes the required payment information;
  • The Customer will be asked to accept the Terms and Conditions;
  • Before the Customer submits the order, he/she will be given the opportunity to review his/her details, the selection and check the total price of the order including the shipping charges. In case the Customer needs to correct/adapt this information, he can simply go back to the relevant section and correct the necessary information.

4.   Acceptance of orders

After submitting the order, the Company will send the Customer an e-mail confirming receipt of the order. This order confirmation will, among others, include information such as identification of the item(s) purchased, the total price (including VAT and shipment costs) and the delivery details. The sales agreement is only entered into after the Company has confirmed the order placed via e-mail.

Failure to receive this message may be due to a temporary communications problem with the network or a mistake in writing the e-mail address given. In both cases, please contact Company’s Customer service.

In case of error when placing an order, please contact Company’s Customer Service Helpline who will be happy to assist.

5.   Prices

The price of the products the Customer orders on the Site is the price that is displayed on the Site at the time the Customer confirms the order as mentioned in the confirmation e-mail sent to the Customer.

For Customers within the European Union:
All prices are in Euros, inclusive of VAT and exclusive of forwarding charges.

For Customers outside the European Union (Currently not available):
All prices are in Euros, VAT excluded and exclusive of forwarding charges.

The Customers should be aware that they may have to pay extra charges upon reception of the parcel.

All prices and offers remain valid as advertised from time to time. The price of a product displayed on this website at the time the order is submitted will be honored.

The Company will not be responsible for any special duties, custom duties or additional costs for deliveries.

The Company reserves the right to modify its retail prices at any time, except for orders that already have been made.

6.   Payment methods and security

The Company accepts orders at any time, 24 hours a day, every day of the week.

The Company will only accept payments made by using credit or debit cards, electronic payment systems, cash on delivery, or banking transfer upon availability as shown on the payment page. No other form of payment other than those mentioned before will be accepted.

The Customer confirms that the credit/debit card that is being used is owned by him/her or that he/she has been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of the payment card refuses to authorize payment to the Company, the Company will not be liable for any delay or non-delivery.

The Company takes all reasonable care to make its website secure. In order to ensure secure payment transactions, the Company uses a secured payment system. This means that all confidential data (e.g. credit card number and expiry date) are encrypted and transmitted directly to a secured server.

Furthermore, the Company will take all reasonable care, insofar as it is in its power to do so, to keep the details of the order and payment secure, but in the absence of negligence on the Company’s part the Company cannot be held liable for any loss the Customer may suffer if a third party procures unauthorized access to any data the Customer provides when accessing or ordering from this website.

The Company will not accept any responsibility for delays in delivering merchandise resulting from lack of authorization by the bank.

The Company reserves the right to withhold any order for security reasons. Customers affected will be notified. The Company also reserves the right to cancel an order if we cannot verify the shipment and/or billing details, but the Company shall notify you if this happens. The Company further reserves the right not to accept and/or cancel an order if the Company believes the buyer is obtaining the items for re-sale.

7.   Delivery, Title and Risk

Dispatch times are as follows:

  • In stock:
    Within Greee: 2-3 days
    Outside of Greece: 5-7 days
  • Out of Stock:
    Within Greee: 3-5 days
    Outside of Greece: 7-10 days

Deliveries are not made on Saturdays or Sundays or on bank holidays in each particular region. All item purchases from the Company are delivered by using recognized international courier companies.

Shipping for Greece is free of charge.

For product delivery outside of Greece,  shipping cost shall be determined after contacting the Company at the following address: support@modernizor.com

The risk of loss, theft and whole or partial destruction of the products will be transferred to the Customer as soon as the product is delivered. The ownership of the products shall not pass to the Customer and full legal and beneficial ownership of the products shall remain with the Company unless and until the Company has received payment in full for the products, including all secondary costs due such as forwarding charges, interest, charges, expenses and other costs.

The Company will use reasonable efforts to deliver the products ordered within the timescales indicated on the Site or on the confirmation e-mail sent to the Customer.

These delivery timescales are estimates; they are not guaranteed delivery times. The Customer shall be exclusively liable for erroneously communicated delivery addresses. Where an order cannot be delivered on the address indicated by the Customer, the Company reserves the right to immediately and automatically terminate the agreement, without prejudice to any other rights and remedies the Company may have. In such event, the Company will inform the Customer of the termination of the agreement in writing or by e-mail.

If the scheduled delivery date has been exceeded due to the Company’s fault, the Customer has the right, without judicial intervention and upon simple notice, to cancel the order free of charge, to the extent the Company has not yet sent the ordered products to the Customer at that moment. In case of such cancellation, the Company will refund the amounts already paid to the Customer within thirty (30) days.

8.   Returns and Exchanges

If the Customer is not satisfied after receiving its order, the Customer has a period of 30 days from the date of receipt to return or exchange the item(s). The product must not have been used and must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.

Returns and exchanges must be made through our E-shop. The Customer should return its items to:

85, Elefsinion Str.
144 51, Metamorfossi
Athens, Attica

9.   Cancellations

The Customer may cancel its order(s) at any time before its order(s) has been sent and receive a full refund. If the order has been sent (i.e. has already left Company’s warehouses) the Customer will have to wait until the order is delivered to him/her before the Customer can cancel the order, although any such cancellation is subject to certain terms and conditions (see “Returns and exchanges”).

The Customer may also contact the Company’s Customer Service Helpline to cancel its order, provided the order has not already been dispatched.

10.   Age requirements

By ordering products on the Site, the Customer declares that he/she is an adult aged 18 or over or that he/she has obtained the explicit consent of his/her parents/legal guardians in case he/she has not yet reached the age of 18.

11.   Liability and Complaints

The Company shall not be liable for any indirect damages (including but not limited to loss of time, emotional damage, reputational damage, loss of revenue, loss of profit or loss of an opportunity).

All complaints must be notified through the Company’s contact form within seven (7) business days as from the delivery of the products. If the complaint is found to be justified, the Company’s liability shall be limited to the reparation of or the exchanging of the delivered products.

Both Company’s contractual and tortious liability shall in no event exceed the amount of the relevant order placed on the Site.

Nothing in these Terms and Conditions shall exclude Company’s liability for fraud, willful misconduct, gross negligence, death or physical harm.

12.   Force Majeure

The Company shall not be liable in case of Force Majeure (i.e. all situations under which it is very difficult for the Company to comply with its obligations under the sales agreement, including but not limited to disaster, fire, flood, earthquake, elements of nature, acts of God, actual or threatened terrorist attacks, acts of war, sabotage, explosion, riots, civil disorders, rebellions, revolutions and strikes, lockouts or labor disputes, government acts, accident or breakdown of plant or machinery, bugs in third party software, shortage of materials, failure by a utility provider (including electricity, gas, network or telecom provider) to provide services and any actions or omissions of third parties beyond its reasonable control).

13.   Intellectual Property Rights

All intellectual property rights (including copyright, patents, trademarks, trade names, database rights and design rights) to all of the information and material (including all text logos, graphics and software) provided through the Site shall remain the property of the Company, or are used with the consent of the relevant rights holders, and are explicitly reserved.

Customer’s use of this Site and its contents grants no rights or transfer to the Customer in relation to any copyright, designs, trademarks and any other intellectual property rights relating to the Content, including software and all HTML and other codes contained in this Site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions.

Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. The Customer may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. The Customer may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

14.   Content

In addition to the intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Although care has been taken to ensure the accuracy of the information and materials on this Site, the Company does not guarantee that the Content on this website is up-to-date , complete and accurate or that the Content is free of any defects, errors and/or viruses. Furthermore, the Company does not guarantee that such defects, errors and/or viruses will be remedied or deleted. Moreover, the Company reserves the right to interrupt accessibility to this Site for maintenance or updating processes.

15.   No waiver

If the Customer breaches the Terms and Conditions and the Company takes no action against the Customer, the Company will still be entitled to use its rights and remedies in any other situation where the Customer breaches the Terms and Conditions.

16.   Governing law

These Terms and Conditions shall be governed by and construed in accordance with law of the Greece. The courts of Athens shall have exclusive jurisdiction to settle any and all disputes which may arise out of or in connection with the Terms and Conditions and its subject matter. All users of the Site consent to the exclusive personal jurisdiction of such courts and waive any objection based on lack of personal jurisdiction, place of residence, improper venue or forum non convenient in any such action.

17.   Contact

If you have any queries, doubts, claims or suggestions about your order or purchasing via the Site, you may send us an e-mail to: support@modernizor.com or by telephone: +30 2102833903